1. Shipping processing times
All orders are processed within 2-3 business days (excluding weekends and holidays) of placing the order. Please note that during high volume periods, processing time may take longer than usual.
2. Shipping methods and delivery time
Standard Shipping: 7 to 21 business days
3. Costs
Shipping cost is a flat rate for all orders, regardless of weight or destination.
4. Shipping restrictions
We do not ship to PO boxes.
5. Follow-up orders
Once your order has been shipped, you will receive an email with a tracking number. You can track your order using the tracking number on the company's website.
6. Damaged or lost items
If you receive a damaged item or your order is lost in transit, please contact us. We will work with you to resolve the issue as soon as possible, which may include providing a refund or replacement.
7. Customs and import taxes
Please note that customers may be responsible for paying any customs or import taxes that may apply to international orders.
8. Payments options
The payment options are through:
- PayPal
- BIZUM (only for those who have this active service, SPAIN).
